In the future, a common Digital Commerce Platform will be created that will give consumers and suppliers a more standardized and level playing field. This will enable them to match demand with available supply in a neutral network. Ultimately, it will improve digital commerce in India. It will help increase the freedom of choice for consumers and suppliers and promote inclusivity.
It is important to have a proper grievance redress mechanism in place to deal with quality issues and opaque pricing. Additionally, it is imperative that the grievance redress mechanism addresses the conflict between buyers and sellers. This should include highlighting major operational issues. The Digital Commerce Platform can also provide them with the opportunity to increase their store fan base through digital customer service. Having a customer support team that offers live assistance will not only make it easier for consumers to reach out to a business, but it will also provide them with more consistent and intuitive customer experiences. The enterprise solutions on digital commerce platforms are designed to help manufacturers sell their products and services to other potential customers. This includes the use of after-sales services, merchandising tools, and product information management. It also includes a digital publishing module that creates a unified publishing experience across different channels. In addition, the Digital Commerce Platform is designed with an API-first architecture, enabling businesses to use a single set of code to develop multiple networks. This allows companies to build long-term strategic value and simultaneously serve millions of customers. The platform is designed with an extensible architecture and is available in both an open-source and commercial model. Taking a leap beyond the existing platform-centric model of digital commerce, the government of India has launched the Open Network for Digital Commerce (ONDC). The project is aimed at breaking the digital monopolies of Amazon, Walmart, and Flipkart and democratizing the involvement of businesses on digital commerce platforms. it's easy to understand why a savvy shopaholic would want to tinker with a personalized omnichannel shopping experience. Fortunately, the Digital Commerce Platform boasts a suite of ecommerce technologies that make it a breeze to integrate your own branded eCommerce site into the existing enterprise IT infrastructure. This enables users to seamlessly scale their online presence while enhancing security and preventing any malicious attacks. The Digital Commerce Platform also offers a rich repository of microservices that are ideally suited to a bespoke application. It's an all-in-one solution that is designed to deliver customers the best online shopping experience possible. With the eCommerce Sector projected to grow at a rate of 11% annually, they can bet that enterprises are in search of solutions that can provide the right balance of speed, performance, security, and scalability to ensure that their customers are always one click away from purchasing the products they want. During the COVID-19 pandemic, many organizations experienced changes in their business. They adopted new selling models and changed their digital commerce platforms. These enterprise offer buyers and sellers more options to choose products, reduce inventory costs, and provide a more engaging and efficient experience.
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